Refund policy
Last updated: July 29, 2026
This policy explains how BlazeCore handles returns, refunds, replacements, exchanges, and order cancellations for purchases made through blazecoreshop.com.
1. Return Requests
You may request a return within 30 days of delivery.
Email support@blazecoreshop.com with:
- Your order number.
- The item being returned.
- The reason for the return.
Please use the subject line “Return Request.”
Do not send an item back until you receive approval and return instructions from us. Unauthorized returns may not be accepted.
2. Return Eligibility
To qualify for a return, the product must be:
- Unused, undamaged, and unmodified.
- Free from fuel, residue, and signs of use.
- Complete with all original parts.
- In its original packaging where reasonably possible.
- Accompanied by proof of purchase or a valid order number.
Products that have been filled with fuel, used, improperly stored, misused, modified, or damaged after delivery cannot be returned.
For safety reasons, never include fuel or other flammable substances in a return shipment.
Gift cards and products clearly marked as final sale or non-returnable are also ineligible for return.
3. Damaged, Incorrect, or Missing Items
Please inspect your order upon delivery.
Contact us within 7 days of delivery if an item is damaged, defective, incorrect, or missing. Email support@blazecoreshop.com with the subject line “Order Issue” and include:
- Your order number.
- A description of the issue.
- Clear photos or videos of the product, packaging, and shipping label when applicable.
After reviewing the claim, we may provide a replacement, refund, return authorization, or another appropriate resolution.
4. Return Shipping
Customers are responsible for return shipping costs when returning an item because of a change of mind, accidental purchase, or incorrect product selection.
BlazeCore will cover reasonable return shipping costs when the return results from a verified damaged item, incorrect shipment, or fulfillment error.
We do not charge a restocking fee for approved eligible returns.
5. Refunds and Exchanges
Approved refunds are issued to the original payment method after the returned product has been received and inspected.
Refunds are generally processed within 5–10 business days after approval. Your bank or payment provider may require additional time to post the funds.
Original shipping charges are non-refundable unless the issue was caused by BlazeCore.
We do not currently offer direct exchanges. To purchase a different product, color, or option, return the eligible unused item and place a new order.
6. Cancellations and Order Changes
To request a cancellation or change, contact support@blazecoreshop.com as soon as possible with the subject line “Cancel or Change Order.”
We will make reasonable efforts to accommodate requests received within 12 hours of purchase. However, cancellation or modification is not guaranteed once an order has entered fulfillment or shipped.
Orders that cannot be cancelled may be returned after delivery if they meet the eligibility requirements above.
7. Return Address and Contact
The appropriate return address will be provided after your request is reviewed and approved.
Do not send returns to the address shown in our legal or privacy policies unless our support team specifically instructs you to do so.
For assistance, contact:
BlazeCore
Operated by LUMERA COMMERCE LLC
Email: support@blazecoreshop.com