RETURN & REFUND POLICY

Last updated: August 18, 2026

This Policy explains how BlazeCoreShop handles returns, refunds, replacements, exchanges, and order cancellations for purchases made through blazecoreshop.com.

1. Return Requests

You may request a return within 30 days of delivery.

Email support@blazecoreshop.com with the subject line “Return Request” and include:

• Your order number.
• The item you wish to return.
• The reason for the return.

Do not send an item back until you receive approval and return instructions from us. Unauthorized returns or products sent to an address not provided by our support team may not be accepted.

2. Return Eligibility

For a voluntary change-of-mind return, the product must be:

• Unused, undamaged, and unmodified.
• Free from fuel, residue, and signs of use.
• Complete with all original parts and accessories.
• In its original packaging where reasonably possible.
• Accompanied by proof of purchase or a valid order number.

Products that have been filled with fuel, used, improperly stored, misused, modified, or damaged after delivery are not eligible for a voluntary change-of-mind return.

For safety reasons, never include alcohol, fuel, or another flammable substance in a return shipment.

Gift cards and products clearly marked as final sale or non-returnable are not eligible for voluntary change-of-mind returns.

These conditions do not exclude or limit any rights relating to faulty, unsafe, incorrectly described, or otherwise non-compliant products under applicable consumer law.

3. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order promptly after delivery.

Contact us within 7 days of delivery if an item appears damaged, defective, incorrect, or missing.

Email support@blazecoreshop.com with the subject line “Order Issue” and include:

• Your order number.
• A description of the issue.
• Clear photos or videos of the product.
• Photos of the packaging and shipping label, where applicable.

Please retain the product and packaging while the claim is being reviewed.

After reviewing the information, we may provide a repair, replacement, refund, return authorization, or another appropriate resolution.

The 7-day notification period helps us investigate shipping and fulfillment issues promptly. It does not remove any consumer rights that cannot legally be excluded.

4. Return Shipping

Customers are responsible for return shipping costs when returning an eligible item because of a change of mind, accidental purchase, or incorrect product selection.

BlazeCoreShop will cover reasonable return shipping costs when the return results from a verified damaged product, defective product, incorrect shipment, or fulfillment error.

We do not charge a restocking fee for approved eligible returns.

Please use a trackable shipping method and retain proof of shipment. We are not responsible for voluntary returns lost in transit before reaching the approved return location.

5. Refunds

Approved refunds will be issued to the original payment method after the returned product has been received and inspected, unless applicable law requires an earlier resolution.

Refunds are generally processed within 5–10 business days after approval. Your bank or payment provider may require additional time to post the funds to your account.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns.

If the return results from a verified damaged product, defective product, incorrect shipment, fulfillment error, or another circumstance covered by applicable consumer law, appropriate shipping costs will also be refunded where required.

6. Exchanges

We do not currently offer direct exchanges for voluntary product, color, or option changes.

To obtain a different product, color, or option, return the eligible unused item in accordance with this Policy and place a new order.

This does not prevent us from providing a replacement when an item is verified as damaged, defective, incorrect, or otherwise covered by applicable consumer law.

7. Order Cancellations and Changes

To request a cancellation or order change, email support@blazecoreshop.com as soon as possible with the subject line “Cancel or Change Order.”

Include your order number and the requested change.

We will make reasonable efforts to accommodate requests received within 12 hours of purchase. However, cancellation or modification cannot be guaranteed after an order has entered fulfillment or shipped.

An order that can no longer be cancelled may be returned after delivery if it meets the applicable return requirements.

8. Consumer Rights

Nothing in this Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded.

Where the Australian Consumer Law applies, products come with consumer guarantees that cannot be excluded. Depending on the nature and seriousness of a problem, you may be entitled to a repair, replacement, refund, cancellation, or compensation for reasonably foreseeable loss.

Consumer guarantees generally do not apply where a problem was caused by misuse, abnormal use, unauthorized modification, improper storage, failure to follow safety instructions, or ordinary wear and tear.

9. Return Address and Contact

The appropriate return address will be provided after your request has been reviewed and approved.

Do not send a return to an address displayed elsewhere on the Site unless our support team specifically instructs you to do so.

For return or refund assistance, contact:

BlazeCoreShop
Email: support@blazecoreshop.com
New South Wales, Australia